Support
Spotless: Clean Phone & Photos — Free up storage by finding duplicate photos, large videos and old clutter — all on your iPhone.
khoald2302.ai@gmail.com
Email us with any question, bug report or refund enquiry. We aim to reply within 2 business days. Including your device model and iOS version helps us answer faster.
Frequently asked questions
- I paid but the app still shows the upgrade screen.
- Tap Restore Purchases (on the Premium screen, or in Settings → Restore Purchases). Make sure you are signed in with the same Apple Account you used to buy.
- How do I cancel my subscription?
- Subscriptions are billed by Apple, so you cancel them in your Apple Account, not in the app: open iOS Settings, tap your name, then Subscriptions. See Apple's instructions.
- How do I get a refund?
- Refunds are handled by Apple. Request one at reportaproblem.apple.com.
- I deleted a photo by mistake.
- Open the Photos app → Albums → Recently Deleted. iOS keeps deleted items there for 30 days.
- The app finds no photos or only some of them.
- Open iOS Settings → Privacy & Security → Photos → Spotless and choose Full Access. With limited access the app can only scan the photos you selected.
- Are my photos uploaded anywhere?
- No. Every scan runs on your iPhone. Photos, videos, contacts and calendar events never leave your device.
- How do I delete my data?
- Delete the app. Your data lives only on your device, so this removes it completely.
- How is my data handled?
- See our Privacy Policy.