Support

Spotless: Clean Phone & Photos

Need a person? Email khoald2302.ai@gmail.com. Please include your iPhone model and iOS version — it makes most problems much faster to diagnose. We aim to reply within two business days.

Common questions

Is scanning really free?

Yes. Scanning and analysis are free for as long as you use the app. Spotless Pro unlocks one-tap bulk cleaning, smart photo cleanup, and the advanced media tools. You always see how much space you could reclaim before deciding whether to subscribe.

Where do my deleted photos go?

Into your Recently Deleted album, where iOS keeps them for 30 days. Nothing is permanently erased by Spotless. If you delete something by mistake, open Photos → Albums → Recently Deleted and recover it. Contacts merged by the app can be undone within 7 days.

Do my photos get uploaded anywhere?

No. Every scan runs on your iPhone. Your photos, videos, contacts, and calendar events never leave the device. See the Privacy Policy for the full detail of what is and is not collected.

Why does the health score not show RAM, temperature in degrees, or battery health?

Because iOS does not make trustworthy figures for those available to apps. Other cleaner apps display them anyway; those numbers are estimates presented as facts. Spotless shows only what iOS actually reports — available storage, thermal state, and basic security posture — and labels anything that is an estimate.

The app found fewer duplicates than I expected.

Spotless only groups photos it can compare on-device. Items still syncing from iCloud, or stored in shared albums you do not own, may not be included in a scan. Make sure your library has finished syncing, then run the scan again.

How do I manage or cancel my subscription?

  1. Open the iOS Settings app.
  2. Tap your name at the top, then Subscriptions.
  3. Select Spotless and choose to change plan or cancel.

Cancelling stops the next renewal. You keep Pro access until the end of the period you already paid for. To avoid being charged after a free trial, cancel at least 24 hours before the trial ends.

I subscribed but Pro is locked.

Open Spotless, go to the paywall screen and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the purchase. If it still does not unlock, email us with your purchase date and we will help.

How do I request a refund?

Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in, and select the purchase. If Apple declines and you believe there was a genuine problem with the app, contact us and we will look into it.

Can I turn off notifications?

Yes — either inside Spotless under Settings → Notifications, where each type can be switched off individually, or system-wide in iOS Settings → Notifications → Spotless.

Which languages does Spotless support?

English, Vietnamese, Spanish, and German. The app follows your iPhone's language setting.

Reporting a bug

Email khoald2302.ai@gmail.com with: